“I value the support of MADCAP’s on-call team - it is a huge part of the Westland Milk Products and MADCAP partnership success. The team is on call 24/7 with the ability to escalate support and response when necessary. The team is reliable and professional. I have found the MADCAP team has the best asset to offer, which other organizations are lacking, and that is the personal customer service interactions.
By offering this, the MADCAP team understands our issues and challenges fully. With this in mind, ongoing upgrades and services are delivered well in time with our seasonal milk collections. We have full confidence in their team.”
Bridget Moynihan Systems Analysts,
Westland Milk Products
“When considering changes in the workplace, especially to the core software, it comes with a sense of trepidation as to how smoothly the transition will go. Getting through the development and commissioning stages and upskilling employees to new processes is generally a stressful period and experience. However, with MADCAP this was not the case. I value the team’s expert understanding of the dairy industry and our business needs coupled with their helpful and knowledgeable staff. This made our business transitions easy and much less stressful for our staff. The support staff is quick to respond to our needs and offer solutions to improve our business.”
- Leanne Cutler Supplier Services Support Officer ,
Westland Milk Products
