Open Country
About Open Country
Open Country Dairy is a dairy company based in the central North Island's heartland in New Zealand. Operating for nearly 20 years, they have become one of the largest exporters of milk powder in the world.
They are committed to achieving excellence and innovation for its milk supply chain. By adopting an innovative approach, Open Country Dairy has accomplished a close and visible partnership across its milk supply chain from the producer to the end consumer.
Open Country Dairy has achieved close partnership and visibility across its milk supply chain through digitalization - by partnering with MADCAP. They have implemented MADCAP into their milk supply chain for over 10 years.
We asked two of their long-time members what they thought of the MADCAP solution and team.
"We are able to give our producers the data to be able to run their businesses most efficiently."
What do you value most about MADCAP?
“I value the robustness of the system. We run a somewhat complicated payment system for our farmers; however, once
MADCAP was setup into our system, it has always delivered despite these complicated systems.When farms and factories require changes throughout the season, MADCAP is flexible to allow us to make these adjustments without difficulty. The customer support staff for MADCAP are readily available for any help we may require too.”
Steve McBride,
General Manager of Milk Supplier Relations,
Open Country Dairy
“The MADCAP system is simple and robust. It is flexible, easily able to be improved and modified. In short: it works! Their team is easy to deal with and is prepared to work with you, for as long and as hard as you do, in order to meet your obligations. Above all, we are able to give our producers the data to be able to run their businesses most efficiently, maximizing their return.
They are a very professional and passionate company, offering exceptional levels of communication at all levels. In short, they enable me to stay sane.”
Ian Dobson,
Milk Information Manager,
Open Country Dairy
How does MADCAP benefit Open Country?
“It allows us to pay our farmers correctly and on-time without manual inputs. Reports are generated from base data sets. So, any reporting is accurate, and we have confidence in our reporting systems now without the risk of any inbuilt errors.”
Steve McBride,
General Manager of Milk Supplier Relations,
Open Country
“Any company that does not innovate or offers their producers a world-leading service will eventually fail. By being able to offer our farmers superior payment options, Open Country Dairy has been able to thrive whilst staying ahead of the competition.
With MADCAP, the impossible is achievable in a concise timeframe. Because they understand the dairy business, they are able to grasp what needs to be achieved and quickly offer workable solutions.”
Ian Dobson,
Milk Information Manager,
Open Country